DELIVERY TIMES AND SHIPPING COSTS:
Shipping in 24/48 hours to the Peninsula and the Balearic Islands (except for weekend orders that can reach 72 hours) as long as the order is placed before 5:00 p.m.
Shipping to the Balearic Islands 10€ (Free shipping costs from 100€).
Free shipping to Peninsula for purchases of more than 50€, for purchases of less than 50€ the amount to pay will be 3.90€.
Europe shipping costs 15€, free costs from 100€.
You have up to 10 days to return the purchased items. If more than 10 days have elapsed, we will not be able to offer you a return or refund.
To be eligible for a return and / or refund, the item (s) purchased must have been unused and be in the same condition as when they were purchased. They must also be in their original packaging, without signs of use or damage.
In addition, there are items that cannot be returned or refunded:
- Gift cards
- Passes or vouchers for the skatepark
- Articles that so specify in their description
To complete a return, we require the receipt, ticket or invoice of the items that choose to be returned. Please contact us before sending the item (s) back.
Once the items are received and inspected, the customer will be contacted by email to notify that we have received the item. You will also be notified if we approve or cancel the return.
In the event that the return is approved, the refund will be made effective by paying the corresponding amount within a period that will be notified to the customer. The refund will be made by bank transfer or through the original method of payment.
If the refund is not made within the agreed period, contact us at firstname.lastname@example.orgDiscounted items (if they meet the requirements described above)
Sale items cannot be returned.
Changes (if they meet the requirements described above)
We only make item exchanges in case of defective or damaged items. If you need to change it, contact us at email@example.com and send it to our physical store address: Calle Marie Curie, 38, 39011 Santander, Cantabria, Spain.
If the item is a gift and is accompanied by a gift voucher, you will receive a voucher for the same amount as the purchased item, in the case of a return. Once the item is received, we will send you a gift voucher to your home address or email.
To return your products, send them to the following address:
Street Marie Curie, 38, 39011 Santander, Cantabria, Spain
Shipping costs are borne by the customer except in the case of defective or damaged item. If you receive a refund, the transportation costs will be discounted.
We recommend using tracking and loss insurance shipping services. We do not guarantee that we will receive returned items.
TLF .: 699 76 29 30